Welcome to the New Well Family System
About the Modernization: The modernized Well Family System represents the next generation of tools supporting care coordination and family services across the state.
The modernization effort was driven by the need to improve performance, strengthen data quality, and create a more intuitive experience for every user.
This update focuses on technology and usability improvements—not programmatic changes. All existing workflows, eligibility rules, and service requirements remain unchanged. Users will continue to follow familiar procedures, now supported by a modern platform designed to make their work simpler, clearer, and more efficient.
Getting Help & Support
Support for the New Well Family System is available directly through the WFS Customer Portal in HubSpot.
You can get help in several ways:
💬 Well Family Assistant Service Chat
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Use chat for quick questions or guidance
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Ideal for help navigating the system or understanding next steps
🎫 Submit a Support Ticket
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Open a ticket to report an issue or request assistance
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Best for technical issues, access problems, or data-related questions
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You’ll receive updates as your request is reviewed and resolved
📚 Knowledge Base Articles & Videos
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Browse step-by-step articles and short videos
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Learn how to complete common tasks
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Review tips, updates, and best practices at your own pace
Our aim is to ensure your questions are answered quickly and routed to the right team.
We’re Here to Help
The Go Beyond MCH and HSMN teams are committed to supporting you throughout the transition to the modernized Well Family System.
If you’re unsure where to start, begin with chat or browse the Knowledge Base — help is always just a click away.