--- title: Modernized Well Family System – User Training Guide - Health Plans description: Orientation guide for Health Plan users outlining system access, reporting tools, and centralized support in the Well Family System. --- [Skip to content](https://portal.wellfamilysystem.com/modernized-well-family-system-user-training-guide-health-plans#main-content) ![](https://portal.wellfamilysystem.com/hs-fs/hubfs/WFS%20Logo%20new.png?width=500&height=500&name=WFS%20Logo%20new.png) - [Service Portal](https://portal.wellfamilysystem.com/support) - [Articles & Videos](https://portal.wellfamilysystem.com/) - [Bulletin](https://portal.wellfamilysystem.com/welcome-to-the-new-well-family-system-) Open main navigation Close main navigation - [Service Portal](https://portal.wellfamilysystem.com/support) - [Articles & Videos](https://portal.wellfamilysystem.com/) - [Bulletin](https://portal.wellfamilysystem.com/welcome-to-the-new-well-family-system-) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Guides to the Modernized Well Family System](https://portal.wellfamilysystem.com/start-here?hsLang=en#guides-to-the-modernized-well-family-system) # Modernized Well Family System – User Training Guide - Health Plans ## Orientation guide for Health Plan users outlining system access, reporting tools, and centralized support in the Well Family System. **Health Plans **  This guide is for **Health Plan users** who access the Modernized Well Family System (WFS) to:  - Submit referrals through the **Health Plan Sharing Portal**  - Review referral-related information  - Access reports and analytics  - Get help through the new **WFS Service Portal**  **What This Guide Covers**  - What has changed for Health Plan users  - How to sign in and access the Health Plan Sharing Portal  - How to access reports through Aquaduct  - How to get support using the WFS Service Portal  This guide does **not** provide programmatic guidance or detailed referral step instructions.  Detailed workflows are provided separately through role-specific links. #### **1. Accessing the Well Family System** Health Plan users access WFS using **Single Sign-On (SSO)**.  **What to Expect**  - Log in using your organization email credentials  - No separate usernames or passwords are required  - Once logged in, you will automatically land on Health Plan Sharing Portal directly from the dashboard  ![Screenshot 2026-01-20 at 12.51.03 PM](https://portal.wellfamilysystem.com/hs-fs/hubfs/Screenshot%202026-01-20%20at%2012.51.03%20PM.png?width=215&height=183&name=Screenshot%202026-01-20%20at%2012.51.03%20PM.png) If you experience login or access issues, assistance is available through the [**WFS Service Portal.**](https://portal.wellfamilysystem.com/?hsLang=en)  #### **2. Accessing the Health Plan Sharing Portal** After logging in to the WFS, Health Plan users land directly on the Modernized Health Plan Sharing Portal.  ![](https://portal.wellfamilysystem.com/hs-fs/hubfs/undefined-Feb-02-2026-09-30-17-0983-PM.png?width=541&height=303&name=undefined-Feb-02-2026-09-30-17-0983-PM.png) 👉 Step-by-step referral instructions are available on the WFS Service Portal by clicking here: [Submitting a Referral Through the Health Plan Sharing Portal](https://portal.wellfamilysystem.com/submitting-a-referral-through-the-health-plan-sharing-portal?hsLang=en)  #### **3. What Has Changed for Health Plan Users** Health Plan users will notice:  - A modernized design and referral submission experience  - Clearer validation and fewer submission errors  - A new reporting and analytics engine (Aquaduct)  - Centralized access to help and training resources  What has **not** changed:  - Referral requirements  - Program eligibility rules  - Local Health Plan processes  #### **4. Reports & Analytics –Aquaduct** **What Is Aquaduct**  **Aquaduct** is the new reporting and analytics engine for the Well Family System.  **What Health Plan Users Should Know**  - Aquaduct replaces legacy reporting views  - Report access is role-based  - Data reflects improved validation and consistency  ![](https://portal.wellfamilysystem.com/hs-fs/hubfs/undefined-Feb-02-2026-09-31-17-7130-PM.png?width=936&height=442&name=undefined-Feb-02-2026-09-31-17-7130-PM.png) #### **5. Getting Help – WFS Service Portal** All support and training resources are centralized in the [**WFS Service Portal**](https://portal.wellfamilysystem.com/?hsLang=en).  **How to Access the Service Portal**  - Available directly from the WFS menu  - Uses SSO (no additional login required)  **What You Can Do in the Service Portal**  - Search knowledge base articles and FAQs  - Watch instructional videos  ![Screenshot 2026-02-02 at 1.03.36 PM](https://portal.wellfamilysystem.com/hs-fs/hubfs/Screenshot%202026-02-02%20at%201.03.36%20PM.png?width=670&height=365&name=Screenshot%202026-02-02%20at%201.03.36%20PM.png)   - Submit and track service tickets  ![Screenshot 2026-02-02 at 1.12.20 PM](https://portal.wellfamilysystem.com/hs-fs/hubfs/Screenshot%202026-02-02%20at%201.12.20%20PM.png?width=670&height=431&name=Screenshot%202026-02-02%20at%201.12.20%20PM.png)   - Chat with a virtual assistant  ![Screenshot 2026-02-02 at 1.13.46 PM](https://portal.wellfamilysystem.com/hs-fs/hubfs/Screenshot%202026-02-02%20at%201.13.46%20PM.png?width=170&height=305&name=Screenshot%202026-02-02%20at%201.13.46%20PM.png)   #### **6. Where to Go Next** This guide provides an overview specific to the **Health Plan role**.  For additional support:  - 💬 Use the [WFS **Service Portal**](https://portal.wellfamilysystem.com/?hsLang=en) for help or questions  - [Start Here](https://portal.wellfamilysystem.com/start-here?hsLang=en#main-content) - [Guides to the Modernized Well Family System](https://portal.wellfamilysystem.com/start-here?hsLang=en#guides-to-the-modernized-well-family-system) - [Service Portal & Support](https://portal.wellfamilysystem.com/start-here?hsLang=en#service-portal-support) - [Updates](https://portal.wellfamilysystem.com/updates?hsLang=en#main-content) - [Updates and Announcements](https://portal.wellfamilysystem.com/updates?hsLang=en#updates-and-announcements) - [Service Portal](https://portal.wellfamilysystem.com/support) - [Articles & Videos](https://portal.wellfamilysystem.com/) - [Bulletin](https://portal.wellfamilysystem.com/welcome-to-the-new-well-family-system-) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, Go Beyond MCH